cancellations made within less than 24 hours of your appointment will induce a charge of 50% of the service price. this policy also applies to gift card reservations.
due to the nature of the services we provide, we are unable to offer refunds.
we accept debit and all major credit cards including Visa, MasterCard and American Express.
walk-ins and last minute appointments are possible but not guaranteed. we recommend making a reservation in advance.
we kindly ask you to arrive a few minutes early. being late for your appointment may result in a reduction of the service or full cancellation with a 50% charge of the treatment price. so, if you are running late, please notify us as soon as possible.
if you are unhappy with the results of the service you received, please let us know within 72 hours of your appointment so we can fix any issues in a timely manner. our goal is to make sure you are happy. therefore, we always listen carefully to your concerns and feedback. there is nothing more important than your voice.
in order to ensure that all of our guests can unwind in a peaceful atmosphere, we do not allow friends, family members, or children to accompany you to your appointment.
as per City of Toronto guidelines, please note that we are unable to see clients with nail or skin infections (e.g. nail mould or fungus). in addition, we ask that you notify your nail technician of any allergies/open wounds on your hands/feet.Toronto Health & Wellness
we prioritize the safety and well-being of our patrons. our technicians adhere to a rigorous sanitization protocol to ensure the utmost cleanliness. in addition to thorough hand and station cleaning after each guest, our technicians are obligated to clean multi-use tools meticulously. this involves washing them with soap and water, followed by air-drying or towel-drying, submerging them in a hospital-grade disinfectant like PREempt™ CS 20™ for a minimum of 12 minutes, and ultimately rinsing, drying, and storing them in a single-use sealed bag.
our gift certificates come without an expiration date. please note that gift certificates are non-refundable and have no cash value.
while we don't mandate a deposit, we do request that you provide a credit card information for reservation purposes. this helps secure your spot and serves as a precaution in case of a no-show or a cancellation within 24 hours of the appointment start time.
we do not have dedicated parking spots, but there is parking available along ossington ave.